LoneStar Tracking LLC stands behind the quality of the products we sell. If an eligible product develops a
defect in materials or workmanship during the applicable warranty period, LoneStar Tracking will, at its
discretion, repair or replace the defective product.
This warranty applies only to the original purchaser who purchased the product directly from LoneStar
Tracking LLC or an authorized LoneStar Tracking dealer.
GSatSolar, GSatRancher, Smartone Solar, Smartone C, and Cattle GPS Ear Tag
- Warranty Period: One Year
These products are covered against defects in materials and workmanship under normal use and maintenance. - Satellite Communication Notice: Satellite tracking devices require a clear view of the sky and depend on satellite availability, device orientation, environmental conditions, and other factors outside LoneStar Tracking’s control.
Scheduled reporting intervals are targets and are not guaranteed. For example, a device configured to report every six hours may occasionally miss or delay an update because it was unable to communicate with a satellite.
Occasional missed or delayed reports do not, by themselves, indicate that the device is defective and are not covered as a warranty failure.
TitanLTE, DiscoveryLTE, GB130, CV200, and SolarMAX
- Warranty Period: Two Years
These products are covered against defects in materials and workmanship under normal use and maintenance.
Oyster, Yabby, Hawk, Remora, Manta, Titan Mini and Barra
- Warranty Period: Limited lifetime warranty while the device has an active paid subscription with LoneStar Tracking
These Digital Matter products are covered against manufacturer defects for as long as the device remains associated with an active paid LoneStar Tracking subscription.
The limited lifetime warranty ends if the subscription is canceled, terminated, suspended for nonpayment, or transferred away from LoneStar Tracking. Reactivating a subscription does not automatically restore warranty coverage unless approved by LoneStar Tracking.
Satellite/Cellular Water Tank Monitoring Systems
- Warranty Period: One year
Satellite water tank monitoring equipment is covered against defects in materials and workmanship under normal use and proper installation.
LST Vita Temperature Monitoring Systems
- Warranty Period: One year
The LHT65N temperature sensors and supplied LoRaWAN gateways are covered against defects in materials and workmanship under normal use and proper installation.
What the Warranty Does Not Cover
Unless otherwise required by law, this warranty does not cover:
– Accidental damage, abuse, neglect, or misuse
– Improper installation, removal, maintenance, or storage
– Unauthorized modifications, repairs, or alterations
– Damage caused by using incorrect batteries, power supplies, chargers, cables, antennas, or
accessories
– Battery depletion, normal battery replacement, or damage caused by leaking or incorrectly installed
batteries
– Cosmetic damage and normal wear and tear
– Water intrusion or environmental exposure beyond the product’s published specifications
– Damage caused by fire, flooding, lightning, extreme weather, animals, vehicles, machinery,
vandalism, or other external events
– Cellular, satellite, GPS, LoRaWAN, Bluetooth, internet, or third-party network coverage issues
– Missed, delayed, incomplete, or inaccurate reports caused by signal conditions or network
availability
– Damage caused during shipping when the product is not properly packaged
– Products with removed, altered, or unreadable serial numbers or identification labels
– Products purchased from an unauthorized seller
– Installation, removal, reinstallation, technician, or contractor labor charges
– Lost data, lost revenue, loss of use, or other indirect or consequential losses
Consumable batteries and other consumable components are not covered unless LoneStar Tracking
determines that the component was defective when originally supplied.
Warranty Claim and RMA Process
Before returning any product, contact LoneStar Tracking Support to request a Return Merchandise Authorization, or RMA, number.
Please provide:
- The product model
- The device serial number, IMEI, or other identifying number
- Proof of purchase
- A detailed description of the problem
- Troubleshooting steps already completed
- Photographs or other information requested by Support
Do not ship a product to LoneStar Tracking without a valid RMA number. Warranty service will not be performed on unauthorized returns.
The RMA number must be clearly displayed on or included with the returned package.
No Advance Replacements
LoneStar Tracking does not normally provide advance replacements.
The affected product must be returned to LoneStar Tracking for inspection and testing before a warranty
replacement is issued. This allows us to confirm the cause of the problem and avoid replacing products that are functioning properly or experiencing coverage, configuration, installation, or battery-related issues.
INSPECTION AND RESOLUTION
After receiving the returned product, LoneStar Tracking will inspect and test it.
If the product is confirmed to have a covered warranty defect, LoneStar Tracking will, at its discretion:
– Repair the product;
– Replace it with the same model;
– Replace it with a comparable product if the original model is unavailable; or
– Provide another remedy required by applicable law.
Replacement products may be new or professionally refurbished. A repaired or replaced product will be
covered for the remainder of the original warranty period unless otherwise required by law.
If the product is found to be functioning properly or the damage is not covered by the warranty, LoneStar
Tracking will contact the customer with available troubleshooting, repair, replacement, or return-shipping
options. Charges may apply.
Shipping Costs
The customer is responsible for securely packaging the product and paying the shipping cost to the
LoneStar Tracking facility.
If the product is confirmed to have a covered warranty defect, LoneStar Tracking will pay the standard
shipping cost to return the repaired or replacement product to the customer within the United States.
Expedited shipping, international shipping, removal, installation, and reinstallation costs are the customer’s responsibility unless otherwise agreed in writing.
Additional terms
This warranty is the customer’s exclusive product warranty from LoneStar Tracking unless another written
warranty is provided with the product.
To the extent permitted by law, LoneStar Tracking is not responsible for indirect, incidental, special, or
consequential damages, including loss of data, loss of revenue, loss of business, loss of livestock, property
damage, or losses resulting from the inability to locate or monitor a vehicle, asset, person, animal,
temperature, or water level.
Some jurisdictions do not allow certain warranty exclusions or limitations. Therefore, some of these
limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary by state or
jurisdiction.
